Our fee structure

Clear and transparent

We offer a straightforward and transparent commission structure which allows our Landlords to spread the payment of our commission over the duration of the tenancy. Unlike most agents our commission is paid on a monthly basis, so that our Landlords start receiving an income for their property as soon as the tenant moves in. Rest assured ​​as a member of The Property Ombudsman (TPO) for Lettings we subscribe to TPO’s Codes of Practice. This government approved independent redress scheme gives consumers additional protection beyond that required by law. Our clients and customers have peace of mind that there is free and fair redress available in the unlikely event of an unresolved dispute involving our agency. ​As regulated members of ARLA and RICS this means that any monies we hold on your behalf is insured. This gives you peace of mind and financial protection with the knowledge that your money will always be safe in our hands under the RICS Client Money Protection Scheme.

Under our comprehensive Premium Management Service we include all of the following within our commission rate of 17% (20.4% incl VAT)

  Premium Managed Managed Rent Managed
Complimentary Energy Performance Certificate (EPC)
Complimentary professional inventory
Complimentary professional check-out
Complimentary annual Gas Safety Certificate (GSC)
Complimentary tenancy agreement
Promotion and advertising of your property
Carry out viewings six days a week, out of hours if need be
Available 7 days a week from 8am to 8pm
Negotiate terms and draw up a bespoke contract
Gain thorough references including exploring credit history, previous Landlord and employment status'
Confirm tenant's right to rent prior to the start of the tenancy
Hold a copy of your keys throughout the tenancy
Organise contractors to carry out the GSC and EPC pre-tenancy
Take care of your legal responsibility to check smoke alarms and carbon monoxide alarms pre-tenancy
Arrange the inventory, check-in and check-out
Protect tenant deposit with an approved scheme
Serve tenant's with prescribed information and deposit certificate
Provide your tenant with the How to Rent booklet pre tenancy
Ensure standing order is correctly set up by the tenants
Ensure all funds are protected by RICS client money protection
Issue a monthly rental statement
Take care of your legal obligation to check tenants continued right to rent throughout the tenancy
Monitor local property licensing schemes
Transfer utilities at the start and end of tenancy
Be allocated a local, dedicated Property Manager
Arrange for any pre-tenancy work to be carried out
Carry out a Legionnaires Risk Assessment pre-tenancy
Meet and greet your tenant as they move in
Ensure you comply with changing legislation
Comprehensive twice yearly property visits
Provide help in recovering rent arrears in rare event it happens
Act as intermediary with insurance companies or block managers
24 hour emergency service for you and your tenants
Waterview employed maintenance engineers available to visit your property at short notice
Instruct and pay contractors on your behalf
Access to competitively negotiated contractor pricing
Arrange repairs, maintenance and refurbishments
Manage your property through any vacant periods
Agree terms of tenancy renewals
At your request provide annual statement of account
Review check out report, advise on deductions from deposit, agree with tenant's and process
Ensure all contractors have the correct insurance prior to commencing any work

Arranging day to day maintenance and repairs is included within the management fee. For any major repairs and refurbishment works, where the cost exceeds £350, we apply a 10% administration and project management fee. If we are arranging extensive improvements on a property, where work exceeds £2500, then we will look to agree a project management fee for organising the work, which will be up to a maximum of 20% of the invoice. In addition to our Premium Managed Service we also offer a comprehensive Fully Managed service at 16% (19.2% incl VAT) and a Rent Managed service which is charged at 11% (13.2% incl VAT) as detailed above. By choosing either of these services the following additional fees would apply:

Fully Managed and Rent Managed

New Tenancy Administration Fee (£275) contributes towards drawing up the tenancy agreement, collecting references on the new tenant, protecting the security deposit with a Government-authorised Scheme and provides the tenant(s) with a Deposit Certificate and Prescribed Information within 30 days of the start of the tenancy.

Renewal Fee (Landlord share £144) is paid in order to negotiate contracts, amend and update terms, arrange a further tenancy and re register the security deposit with a Government-authorised scheme. It provides the tenant(s) with a Deposit Certificate and Prescribed Information within 30 days of the start of the tenancy.

Start of Tenancy Check Out Fee There will be a contribution of £144 towards an independent inventory clerk to carry out a check-out report, payable at the commencement of the tenancy.

Professional Inventory Report - upon your instruction we will arrange for an inventory clerk to prepare an inventory for your property. The cost of the inventory will vary from £102 to £276 depending on the size and level of furnishing.

An International Bank Transfer Fee (£30) applies when we are instructed to transfer funds overseas.

Non-Scheduled Attendance at Property Fee (£72 for the first hour and £36 for any additional hours) applies when we are required to attend the property outside the terms of our contractual obligations. This includes attending for deliveries or waiting for contractors.

Energy Performance Certificate (£120) upon your instruction we will arrange for an energy assessor to visit the property, assess the energy rating and issue the certificate.

Gas Safety Certificate (£84) upon your instruction we will arrange for a registered engineer to visit your property and carry out the relevant safety checks before issuing the certificate.

All prices include VAT

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